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Case study Infotic S.A.

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About Infotic S.A. and the project

Infotic S.A. is a Colombian company dedicated to the integration, outsourcing and project management of information and communication technologies. Founded in 2006, Infotic is mainly focused on providing operational, administrative, technological and computer services to public entities. Infotic provides high-quality products and services, manages projects and software that provide innovative solutions with a high degree of compliance, execution and market vision.

The challenge

The company’s main objective was to increase its capacity for innovation and productivity. In the beginning, all the internal processes were manual. Infotic’s strategy involved creating applications to automate processes, increase efficiency across their activities and promptly manage customer service.

 

The main challenges to overcome in this project were the following:

Task duplication

Assigning responsibility

No established execution times

Loss of information and human errors

Adaptation to change

Disparate information

The solution

After a detailed analysis of Infotic’s main activities, the aim was to define a digital transformation project to automate the entire business line. The AuraQuantic low-code digital platform made it easy for both executives and the IT team to collaborate and contribute to the definition, implementation and execution of the different applications created for the end-to-end company automation. Infotic created the following applications:

Revenue management

Document management

Billing

BPM Software Key Industries

Great results

Now information and data prevail throughout the organization; visibility is integrated and consistent across all projects. Furthermore, the use of paper has been reduced by 90% and productivity has increased by 82%.

  • “Thanks to the ease of interaction with the AuraQuantic low-code platform, Infotic automated its processes based on the Management system, enabling an environment of control and influencing our collaborators through parameters defined by the organization, generating greater empathy, which allows them to carry out their activities and interact between processes in a more agile and secure way. With the use of the low-code platform, we have been able to achieve our goals and objectives, streamlining efforts and eliminating errors.”

    Andrea Correa Pacheco | Jefe de Control Interno y Calidad

  • "Thanks to the low-code modality, collaboration and understanding between the business team and central IT is a success, along with agility in development and continuous improvement. We are delighted with the results of our digital transformation, now we have our processes integrated with AuraQuantic. We manage everything on the AuraQuantic Digital Platform."

    Leonardo Henao Rendón | Vicepresidente de Operaciones

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