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About Seguros e Inversiones, S.A., SISA
Seguros e Inversiones, S.A., SISA, was founded in 1962 in El Salvador aimed at providing protection through insurance policies that cover the entire range of products on the market.
SISA chose the AuraQuantic Low Code Applications Platform (LCAP), in response to changing customer needs and the growing demand for faster and digitized processes.
The challenge
The insurer used two different workflow systems, one for the issuance policy process and another for claims processes. To reduce the waiting time, improve responsiveness and gain greater control and monitoring of tasks, they decided to migrate to an integrated tool to drive continuous improvement of all processes.
When evaluating the AuraQuantic iBPMS digital platform, SISA found that it met all requirements and additionally, it could be used to empower customers to connect and interact from any device in any location.
The solution
The low-code platform integrates all internal and external process activities into business operations, enabling the accurate monitoring of response standards with the option to set notifications and alerts in the case of deviations. Implemented processes:
Helpdesk for claims
Commissions
Claims
