FOSIS’s main objective was to adopt a process management model that would help it improve its daily activities.
To achieve this goal, it was necessary to find specific software that would help it overcome the following hurdles:
Lack of visibility and task tracking.
Issues with interdepartmental communication.
Inaccessible information.
Delays in resolution times.
BENEFITS.
The implementation of AuraQuantic has enabled the automation of five key processes, with positive results, including the following noteworthy benefits:
Standardization of administrative processes
Increased staff productivity
Increased process visibility and transparency
Increased level of citizen satisfaction
Increased efficiency
Cost savings
Mayor precisión y consistencia en los datos
Optimización del flujo de trabajo
Incremento de la satisfacción del cliente
Mayor enfoque en la innovación
Reducción del impacto ambiental
Mejora en la trazabilidad
Customer testimonials.
“AuraQuanticis a valuable tool that has allowed us to improve aspects such as efficiency, productivity, and customer satisfaction.”
José Ariza
Digital Transformation Coordinator at FOSIS
“The modernization and effective management of public services requires the integration of innovative tools.”
Nicolás Navarrete Hernández
Executive Director of FOSIS
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