Make faster and more accurate decisions with automation and real-time information. Bring together the people and information needed to get work done accurately throughout the entire lifecycle of a case.
Enhance Your Ability to Resolve Complex Cases
The term Dynamic Case Management (DCM) is used to define processes that are initiated at a specific moment in time and they are influenced by the emergence of new information, which could affect or vary the actions to be performed within the processes while they are running.
01.
What are Cases?
02.
What is Case Management?
03.
Why is it so complex?
04.
Can AuraQuantic orchestrate Dynamic Case Management?
01.
What are Cases?
Cases are requests (internal or external) in the broadest sense: incidents, files, requests for goods or services, purchases, marketing actions, projects, etc. and they only end when the case has been completely resolved.
02.
What is Case Management?
It is the management of the complete and complex set of processes that make up a case, typically involving actions by multiple people and/or departments. A case file tracks the history of the case and includes all documents and records. Dynamic Case Management is the management of processes that can have many variations.
Case management and the technology used are usually referred to in the market as:
· DCM: “Dynamic Case Management”
· ACM: “Advanced or Adaptive Case Management”
03.
Why is it so complex?
· Multiple processes can intervene, and sometimes their predefined flow is broken.
· They require great agility and flexibility, but without losing control.
· They require intervention from internal and external people.
· A lot of information is processed, which can be structured (ordered data) and unstructured (documents, emails…).
04.
Can AuraQuantic orchestrate Dynamic Case Management?
The answer is yes. AuraQuantic goes beyond the rigid workflow structures that follow the same flow from start to finish without the option for exceptions. As an intelligent Business Process Management Suite (iBPMS), AuraQuantic leverages a multitude of features to orchestrate this complex scenario control.
Learn how:
The
AuraQuantic
Solution
AuraQuantic’s holistic approach includes fully integrated and user-friendly capabilities to manage the cases.
Control in Real-time
Keep Cases Connected to Files
Control Multi-Split Thread Cases
Use Two-way Communications with External Agents
Keep Cases Connected to Files
The handling of documents and other content forms are often integral to the activity performed in Case Management, and therefore cannot be disconnected from the process.
Data Management
Intelligent and integrated management of all documents via powerful File Systems that can handle the creation, modification, search, etc., of millions of documents very quickly.
Data Records & Repositories
Connect case workers with the information they need to resolve cases. Data records and other AuraQuantic repositories are used to store complementary case-related information.
Control Multi-Split Thread Cases
For Dynamic Case Management (DCM) to excel, it must be based on the management of processes with a high degree of automation and capabilities that support flexibility and agility.
Multi-Split Flow Control
AuraQuantic orchestrates multi-split flows regardless of the number of diversion points the flow has had to go through. The system knows the exact stage of each parallel thread and knows what to wait for, to be able to resolve the case.
Event Routing & Persistence
Build agile solutions that are quickly configured and deployed to support both structured and dynamic unstructured business processes.
Business Rules Engine
Manage all company regulations and procedures, as well as process-related information which can then be seamlessly integrated into the running processes.
Use Two-way Communications with External Agents
Intranet & Extranet
AuraQuantic integrates a corporate Intranet for the communication between employees and external users. Bring together the people and information needed to get work done accurately throughout the entire case lifecycle.
Interaction Between Processes
Drive productivity gains and make creating, tracking and managing cases effortless with seamless interaction between all company processes.
Interaction Between Users
Manage interaction between employees and customers, suppliers, and other external agents, via an extremely powerful workflow system, intranet/extranet features and all kinds of custom forms.
Control in Real-Time
Dynamic Case Management (DCM) needs tools that make it possible to observe, control and analyze the execution of each case, as well as analyze the combined results of completed cases.
Case Tracking
Keep track of all events, data, documents and user actions that happen in the process flows.
Built-in Analytics
Manage the complete treatment of information that is introduced or automatically generated, for its subsequent analysis through reports, queries, monitoring, dashboards and BAM.
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