Business Process Management (BPM) software was created to connect people, processes and data throughout the company for work to be carried out quickly and effectively, while increasing user satisfaction and lowering costs.
A question that may arise after looking deeper into the subject is: if it is such a mature technology, why is it gaining so much relevance in something as current as digital transformation?
The answer can be divided into two completely separate points. First, organizations still have the same problems in relation to their processes and they need to be re-engineered:
Processes are not always completed
They do not represent the day-to-day reality of the organization
Communication between teams is not always fluid
Bottlenecks occur in some process tasks
Planning fails and deadlines are not met
The company evolves but processes are not updated
They are a source of excuses to avoid responsibilities
There is no control or monitoring of the status of a process
Second, BPM tools as they were known, have evolved considerably, and the latest versions are known as Intelligent Business Process Management Suites (iBPMS), with critical features that we will explore in more detail later.
For these reasons, the implementation of an iBPMS can become a key part of the digital transformation process.