Process optimization and innovation

In this article we will discuss process optimization and innovation, based on the report by Gartner analysts Rob Dunie and Saikat Ray, on the need to automate business operations to scale your digital business.

Some forecasts made in the aforementioned report are:

  • “By 2021, 50% of robotic process automation (RPA) implementations will fail to deliver a sustainable ROI.”
  • “By 2022, 80% of organizations that pursue a cloud-first strategy will forgo the use of RPA in favor of low-code integration platforms.”

Given these insights, analysts recommend identifying the right mix of process optimization and innovation, combining RPA and Low-Code Application Building technologies, and maximizing return on investment by working with stakeholders to redesign and reimagine business processes.

Identify the right mix of process optimization and innovation to generate new opportunities

When identifying the combination of process optimization and innovation, the task must involve both the IT department and the different departments that use these applications, and execute those business processes on a daily basis.

Together they must identify the areas in which existing processes can be optimized, as well as those with an opportunity to innovate. Optimization and innovation are not mutually exclusive, but in many cases the ideal solution will be a combination of both.

Optimize to Improve Efficacy and Efficiency

Optimizing an existing process pursues one or more of the following objectives:

  • Increase its efficiency, or its effectiveness.
  • Increase productivity.
  • Reduce errors.
  • Avoid known risks.


Transform to Innovate

Exceptions in current processes can be the start of generating added value, through the creation of new solutions. In this sense, using a tool that enables process discovery can be a very good option.

In addition, you need a well-informed and collaborative workforce. The continuous management of the information generated by the business and the environment is vital for decision management, which becomes a key factor in innovation.

Combine RPA and Low-Code Application Platform technologies

Organizations aiming to optimize and innovate must use technologies for the automation of routine and low-value tasks, and that augment the digital capabilities of workers.

In this sense, it is important to define when to use an RPA and when a BPM or a Low-Code Application Creation Platform for the automation of tasks, the flow associated with them, and their integration with other technologies used in the organization.

maximize return on investment by working with stakeholders to redesign and reimagine business processes

The mere fact of automating a process does not make it a good process. Automating poorly designed processes can, in fact, create more problems in terms of increasing process rigidity and increasing infrastructure and maintenance needs.

For this reason, when considering the redesign of business processes, it is important to involve all participants, gain a correct understanding of business needs and an approach that includes the use of process simulation, and the ability to make changes in an agile way whenever necessary, or as circumstances change.

Final Recommendations

In the process of optimizing and innovating the organization’s procedures, it is necessary to involve all the departments involved and have their participation. In addition, it is necessary to have tools that enable the automation of repetitive tasks, business processes, and ones that have the capabilities to make changes in an agile way and be versatile enough to generate reusable applications for different automated procedures.

Francisco Sánchez