“AuraQuantic empowers us to make quick and reliable decisions.”

Company: Comfenalco Antioquia | Social services | Year founded: 1957

Results

100%

Reduction in the time needed to
prepare reports

97%

Decrease in paper
usage

65%

Decrease in application processing time

Challenges

Comfenalco, dedicated to the well-being of workers and their families, faced a significant manual workload due to a lack of technological tools within the organization.

To streamline processes and enhance management efficiency, the Process Transformation department chose to implement a BPM suite to address the following challenges:

  • Deficiencies in traceability and monitoring.
  • Delays in resolutions.
  • Operational inefficiency
  • Risk of errors and data duplication.

Benefits

After implementing the BPM suite, all requests involving the Logistics and Assets, Human Resources and Process Transformation departments were automated. The automation of internal requests has generated significant benefits for Comfenalco, including:

Increased data accuracy and consistency

Workflow
optimization

Increased customer satisfaction

Increased focus on innovation

Reduced environmental impact

Improved
traceability

The implementation of the request process has allowed us to standardize the types of services by areas, providing more quantifiable benefits through reports, which facilitates decision-making and continuous improvement.

Leidy Julieth Vanegas | Process Transformation Manager at Comfenalco

Los beneficios que hemos experimentado con Implementing the request process has significantly reduced errors and work duplication in handling requests across Logistics and Assets, Process Transformation, and Human Resources Management.

Angela María Castro | Process Transformation Manager at Comfenalco

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