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“We have gone from no data insights to complete visibility and real-time information.”

Company: IBR Latam | Financial industry | 20 years of experience

IBR-Latam

Results

60%

Reduction of time spent by management on activity control

70%

Improvement in
productivity

65%

Reduction in working hours for each process

Challenges

IBR’s main objectives were to innovate, improve efficiency and meet their growing customer needs.

The company was in full expansion, and operational control was performed manually using Excel sheets.

Furthermore, they had no online dashboards, which made it impossible for the financial companies they work for to access documentation. These financial companies had to make phone calls to check the status of their operations.

  • Too many manual processes.
  • Constant loss of information.
  • Stagnant productivity.
  • Poorly automated processes.
  • Lack of operational control.
  • Poor follow-up of cases.

BENEFITS

Communication with customers is much more effective.

Real-time
information

Automation of
manual tasks

Optimized follow-up
and customer loyalty

Improved case
monitoring and
traceability

Operational dashboards published on the web and updated automatically

Thanks to AuraQuantic we have managed to standardize processes, reduce operating costs and improve customer satisfaction.

Carlos Ismodes | Business Consultant

AuraQuantic is a tool with an easy-to-use interface, that does not require knowledge of technical systems, and is very user friendly.

Jania Albornoz | Head of Processes

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