Project Description

“We have increased customer satisfaction by 45%.”

Company: SADM – Monterrey Water and Drainage Services
Public services industry | 2 million customers

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Results

45%

Increase in customer satisfaction

38%

Faster response times

90%

Elimination of unnecessary tasks

Challenges

End-to-end process automation: from analysis, diagram creation and attribute definition to process execution and improvement.

SADM struggled with outdated and confusing data, which generated a high percentage of errors in recorded information and an unnecessarily heavy workload for employees.

  • High turnaround times for procedure management.
  • No single platform to manage all the company’s data in real time.
  • Low levels of productivity.
  • Excessive work times and poor workload distribution.
  • Inadequate access to information.

BENEFITS

Simplification of routine tasks and greater operational efficiency for process management.

Savings in
operating costs

Increased process agility and task management

Greater control
of results

AuraQuantic is useful for any type of company as its technology simplifies even the most complex processes.

Víctor Hugo Armendáriz | Head of Strategic Projects for Quality and Process Coordination
AuraQuantic is an easy tool to use and understand.
Samantha Lizeth González | Commercial Analyst and Projects of the Coordination of Processes and Quality

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