MONTERREY WATER AND DRAINAGE SERVICES I.P.D. (SADM)

“AuraQuantic is useful for any type of company and industry, since this type of technology greatly simplifies processes”.

Víctor Hugo ArmendáriZ

HEAD OF STRETEGIC PROCESS FOR QUALITY AND PROCESS COORDINATION

45%

 

Increased customer satisfaction

15%

 

Savings in operating costs

38%

 

Improved response times

SADM reduces response times and ensures optimal use of financial and human resources

Before using AuraQuantic, this utility company had been using a software solution for fifteen years that had many limitations and made it difficult for those involved, since it allowed processes to be diagrammed, but not automated. Furthermore, SADM did not have a specialized process engineering department.

Challenges

SADM was looking for a platform that would help organize information, reduce errors in registered information, and put an end to employee overexertion. In addition, the organization wanted to achieve the following objectives:

Increase the capacity to manage processes.

Overcome resistance to platform change.

Integrate with other software to provide a true source of data in real time.

Reduce response times.

Automate procedures and provide business intelligence to improve services and reduce response times.

Increase productivity.

Provide a platform for collaboration, knowledge exchange and workflow management for efficient use of human resources.

“Using AuraQuantic was so simple, it is an easy-to-learn and intuitive platform. In addition, we have the local partner, who accompanied us at all times and solved all doubts.”

VÍCTOR HUGO ARMENDÁRIZ

HEAD OF STRETEGIC PROCESS FOR

QUALITY AND PROCESS COORDINATION

Solution

The implementation of AuraQuantic and agile process automation were achieved quickly. Two stages were established for process development: Institutional Intelligent Improvement Stage 1 and Institutional Intelligent Improvement Stage 2. All of them are end-to-end processes which gives SADM a global vision of each process from beginning to end, facilitating their automation and continuous improvement.

AuraQuantic is an easy tool to use and understand.”

Samantha Lizeth González

QUALITY AND PROCESS COORDINATOR AND COMMERCIAL ANALYST

Results

Savings in operating costs0%
Reduction of time spent on tasks0%
Greater agility0%
Elimination of unnecessary tasks0%
Increase in customer satisfaction0%
Improved response times0%

Monterrey Water and Drainage Services I.P.D (SADM) is the entity in charge of offering potable water, drainage and sewerage services in the Mexican city of Monterrey. Currently, it has almost 2 million customers and has been recognized as one of the largest and most important potable water operators in Latin and North America.

Industry: Public services

 

Employees: 5,147

 

Location: Monterrey (Mexico)

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