MONTERREY WATER AND DRAINAGE SERVICES I.P.D. (SADM)
“AuraQuantic is useful for any type of company and industry, since this type of technology greatly simplifies processes”.
Víctor Hugo ArmendáriZ
HEAD OF STRETEGIC PROCESS FOR QUALITY AND PROCESS COORDINATION
Increased customer satisfaction
Savings in operating costs
Improved response times
SADM reduces response times and ensures optimal use of financial and human resources
Before using AuraQuantic, this utility company had been using a software solution for fifteen years that had many limitations and made it difficult for those involved, since it allowed processes to be diagrammed, but not automated. Furthermore, SADM did not have a specialized process engineering department.
SADM was looking for a platform that would help organize information, reduce errors in registered information, and put an end to employee overexertion. In addition, the organization wanted to achieve the following objectives:
“Using AuraQuantic was so simple, it is an easy-to-learn and intuitive platform. In addition, we have the local partner, who accompanied us at all times and solved all doubts.”
VÍCTOR HUGO ARMENDÁRIZ
HEAD OF STRETEGIC PROCESS FOR
QUALITY AND PROCESS COORDINATION
The implementation of AuraQuantic and agile process automation were achieved quickly. Two stages were established for process development: Institutional Intelligent Improvement Stage 1 and Institutional Intelligent Improvement Stage 2. All of them are end-to-end processes which gives SADM a global vision of each process from beginning to end, facilitating their automation and continuous improvement.
“AuraQuantic is an easy tool to use and understand.”
Samantha Lizeth González
QUALITY AND PROCESS COORDINATOR AND COMMERCIAL ANALYST
Monterrey Water and Drainage Services I.P.D (SADM) is the entity in charge of offering potable water, drainage and sewerage services in the Mexican city of Monterrey. Currently, it has almost 2 million customers and has been recognized as one of the largest and most important potable water operators in Latin and North America.
Industry: Public services
Location: Monterrey (Mexico)
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