Support
The AuraQuantic support team are on hand to answer
any question about the AuraQuantic product.
How to open a support case
1 – Opening a support case
To open a support case, log in to the Private portal.
Go to the support menu and select the most relevant option.
2 – Process and monitoring
Queries are handled as Cases, that have different stages. You will receive notifications to keep you informed of its progress.
3 – Closure
When the case has been processed, a notification of closure is sent. Closed cases are saved for future reference in the Private portal.
Plans available for the support service
| Starter Plan | Standard Plan | Custom Plan | |
|---|---|---|---|
| STANDARD 12X5 From Monday to Friday |
|||
| PREMIUM 24X5 From Monday to Friday |
Available | Available | |
| PREMIUM PLUS 24X7 | Available | Available |
| Starter Plan |
| STANDARD 12X5 From Monday to Friday |
| Standard Plan |
| STANDARD 12X5 From Monday to Friday |
| PREMIUM 24X5 From Monday to Friday Available |
| PREMIUM PLUS 24X7 Available |
| Custom Plan |
| STANDARD 12X5 From Monday to Friday |
| PREMIUM 24X5 From Monday to Friday Available |
| PREMIUM PLUS 24X7 Available |
Preparation and experience
The AuraQuantic support team is made up of professionals with extensive training in the AuraQuantic product, infrastructure, databases, cybersecurity and integrations.
Each member of the support team has the experience and knowledge required to provide a specialized service to our clients, partners and collaborators.
Other services
In addition to the main technical support service, other services are offered:
Better adaptation to the market and technical service
We evaluated multiple BPM software solutions for our customers and decided to choose AuraQuantic for its rich features, flexibility and competitive price. During the implementation we were pleasantly surprised by their customer service and the ease of implementation with which we were able to deliver value to our customers in record time. Highly recommended.
Excellent results with ERP integration
We are very happy with the support service. We integrated AuraQuantic with SAP a year ago and the service was excellent.
Making complex business processes very simple
We have been working with AuraQuantic for many years and have always received excellent customer service and support when we needed it.
