This report studies Dynamic Case Management and reveals how iBPMS business software can help companies manage their processes using an example of a practical case.
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What is Dynamic Case Management?
This orchestrates the entire set of processes required to manage the case (applications, files…), regardless of their complexity. It gathers and records all procedures, documents and data.
Event management
Share documents, information and context to give all employees a clear picture and boost their effectiveness.
Smart mobility
Access the right information on any device, at any time.
Analysis
Keep a close check on key performance indicators and monitor metrics.
The challenge
The main hurdles for any organization are, undoubtedly, new technology and especially the challenge of adapting to it. Therefore, now more than ever, we need automated process management that can interact with the intuition, knowledge and skill of our employees, since they will need to intervene and perform tasks throughout the case.
The solution
Establish the roles
Diagram the process
Establish the rules (business rules)
Document management
Mobility
The key is to abandon the traditional vertical development, opting for a more horizontal approach, thus granting the necessary agility for excellent case management and operational efficiency.
Collaboration
In this area, in addition to having a human team sharing good practice and working together, collaboration refers to software that easily integrates with other software and devices.
Processes must be capable of interacting for a fast and agile execution, regardless of where or which department the request originated.