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Solutions

Solutions tailored to your needs.

All the applications and use cases for which you can leverage our automation platform.

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Retail and wholesale

Intelligent Returns Management

Automation of the returns process with AI-assisted classification and decision-making.

Fast and fair returns process.

  • Reduced resolution time.
  • Improved customer experience.
  • Recovery of value from returned products.

Financial services and banking

Customer Service Assistant That Queries Cases in AuraQuantic and Responds in Real Time with Full Context

AI agent that answers customer queries by accessing information from their cases in real time.

Personalized service with full context.

  • Reduced handling time.
  • More accurate and personalized responses.
  • Greater customer satisfaction.

Retail and wholesale

Intelligent Complaint Analysis to Identify Root Causes and Operational Improvement Opportunities

AI that analyzes patterns in complaints to detect systemic issues and opportunities for improvement.

Actionable insights to improve products and services.

  • Identification of recurring issues.
  • Prioritization of improvements by impact.
  • Proactive reduction of future complaints.

Financial services and banking

Automatic Generation of Draft Customer Responses from Cases Managed in AuraQuantic

Generative AI that creates personalized draft responses based on the context of the case.

Faster, more consistent responses to customers.

  • Reduced drafting time.
  • Greater consistency across communications.
  • Increased team productivity.

Financial services and banking

Automatic Generation of Personalized Customer Communications Based on Real-Time Case Status

AI that creates communications tailored to the real-time status of the case and the customer profile.

Relevant and timely communications for each customer.

  • More personalized interactions.
  • Reduced drafting time.
  • Consistent tone and messaging.

Telecommunications, media and technology

Sentiment Analysis of Customer Communications to Prioritize Critical Complaints

AI analysis of the tone and urgency of customer communications to identify critical cases requiring immediate attention.

Automatic prioritization of complaints based on criticality and detected sentiment.

  • Faster response to dissatisfied customers.
  • Reduced risk of escalation.
  • Greater customer satisfaction.

All industries

Intelligent Email Processing to Create Cases, Complete Forms and Attach Documentation

AI that analyzes incoming emails, extracts relevant information and creates cases with completed forms.

Cases automatically created from customer communications.

  • Elimination of manual data entry.
  • Faster response to requests.
  • Greater accuracy in information capture.

Retail and wholesale

Automated Customer Satisfaction Analysis

Analysis of surveys, emails and conversations to identify trends and opportunities for improvement.

Continuous visibility into the customer experience.

  • Early identification of recurring issues.
  • Continuous service improvement.
  • Prioritization of improvement actions.

ALL INDUSTRIES

SLA (Service Level Agreements)

Automation of SLA tracking and compliance to maintain service quality.

Automated SLA management, ensuring quality and timely responses to improve customer satisfaction.

  • Quality assurance and consistency in services.
  • Increased customer confidence and satisfaction.
  • Fewer disputes and issues.

ALL INDUSTRIES

Customer Recovery

Automation of predictive interventions to enhance customer retention.

Stratey development to recover dissatisfied customers by leveraging historical data to boost re-engagement and build loyalty.

  • Improved retention of at-risk customers.
  • Personalized offers to meet specific needs.
  • Optimized resources in customer retention.

Digital innovation starts here.

Talk to our experts and find out how AuraQuantic can automate and optimize your business processes and adapt to your specific needs.

Request demo