A case management solution provides organizations with a central platformto store all the data associated with each customer for real–time monitoring and analysis. It includes visibility and tracking throughout the case life cycle.
A digital platform designed for efficient case management
Increased customer satisfaction
Data analysis helps to improve processes and identify opportunities to improve customer service.
Elimination of manual processes
Process automation puts an end to the manual collection of customers’ documents. The AuraQuantic solution stores all the information digitally in a repository, guaranteeing its accessibility and eliminating work duplication.
Rapid case management
AuraQuantic provides the tools for case management, empowering companies to control all possible eventualities, the case status, and pending tasks.
Features designed to simplify case management from start to finish
Business rules engine
The Business Rules Engine (BRE) is used to centralize and manage all the policies and variables that determine how to automatically process each case.
For BDF, AuraQuantic has been a comprehensive, quick and easy-to-implement solution, which has enabled us to automate and streamline our processes. It helps to promote our culture of continuous improvement and customer satisfaction.
AuraQuantic user: BDF Bank | Banking and financial services industry
Comprehensive case management ensures fast and efficient resolution, guaranteeing customer satisfaction