HOME / REFERENCES / CUSTOMERS
“AuraQuantic is a comprehensive, quick and
easy-to-implement solution.”
Company: BDF Bank | Banking and financial services industry | 30 years of experience
Results
100%
Notifications automatically
sent to customers
100%
Elimination of work repetition caused by incomplete information
Challenges
BDF identified the need to improve and simplify internal processes in order to make it easier for their customers to do business with the institution.
Post-mortem analyses were made on what had already occurred, making it difficult to modify and improve the processes.
The first process to be prioritized was Customer Complaints and Suggestions, which sought to reduce response times and ensure customers were kept well informed of the progress of their requests.
BENEFITS
With AuraQuantic, the process owner can review KPIs online, check the process times and monitor work in order to keep response times to a minimum.
Suggestions, claim and complaints management
Assignment
notifications
Reduction in
response times
Elimination of work repetition
Robust rules of play to ensure user authenticity
Before implementing AuraQuantic, post-mortem analyses were used to evaluate what had happened in the processes and intervention was not possible. With this software, the process owner can monitor the indicators online, check the process times and monitor work in order to keep response times to a minimum.
AuraQuantic has been a comprehensive, quick and easy-to-implement solution, which has enabled us to automate and streamline our processes.
It helps to promote our culture of continuous improvement and customer satisfaction.
