No-code technology comes to Expocontact 2024 backed by AuraQuantic
Expocontact, a flagship event for Business Process Outsourcing (BPO) and customer experience, celebrates its XIX edition on May 22nd, with the support of AuraQuantic as a platinum sponsor. Following the resounding success of past editions, this congress unites companies, technology partners, and associations in a collaborative endeavor aimed at boosting competitiveness and innovation in the sector.
This year, Expocontact 2024 debuts an innovative hybrid format, presenting attendees with the option to participate either in person at La Quinta del Jarama (Madrid) or virtually, accessing live broadcasts of the program’s pivotal discussions. Through this approach, Konecta aims to broaden the event’s audience, extending its reach to companies and professionals worldwide keen on exploring the sector’s latest trends. This dynamic format offers a distinctive forum for the exchange of ideas and experiences, fostering valuable connections.
The main theme this year “Intelligence Squared: Maximizing the Customer Experience” highlights the strategic importance of combining human talent and technology to deliver an optimal customer experience. With a varied agenda of seminars, round tables, keynotes and presentations, participants will be able to learn first-hand how leaders and visionaries manage the synergies between human talent and the latest technological innovations to offer effective solutions in customer relationship management.Specifically, one of the most anticipated sessions, “Driving No-Code Customer Experience: The Success Story of VUI with PROCOMER (Costa Rica’s Foreign Trade Promoter)”, will begin at 10:05 am. This event will showcase the insights of Wilford Zamora, Director of the VUI at PROCOMER, and Jhonny Guillén, Solutions Implementer at PROCOMER. During the presentation, they will discuss how Costa Rica has become a benchmark and leader in e-government throughout Latin America, thanks to the innovative implementation of VUI. This strategic digital transformation project aims to simplify, expedite, and enhance transparency in the procedures involving citizens and public administrations.
Moreover, Expocontact 2024 sets aside a dedicated area for distinguished sponsors, including AuraQuantic positioned at booth B, to showcase their most innovative products and services. This initiative seeks to foster the exchange of ideas, collaboration, and business growth in an environment conducive to networking and the search for new business opportunities.
Konecta stands as a premier international company specializing in customer experience services on a global scale. With an extensive presence spanning over 200 locations in 26 countries across three continents, and supported by a workforce of approximately 130,000 individuals, the company provides quality services tailored to the specific needs of each market.
