Project Description

“AuraQuantic has been a vital tool for us to expand our digital services.”

Company: SISA | Insurance industry | 60 years of experience

sisa-seguros
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Results

100%

Elimination of
the need to travel

96%

Reduction in
response times

100%

Elimination of
paper usage

Challenges

The pandemic caused by COVID-19 had a huge impact on SISA’s plans, forcing them to adapt to a remote-work modality in record time.

SISA’s top priority was to guarantee an optimal level of attention and service for its customers and its country-wide network of agents.

  • Lack of control in business areas.
  • Excessive paperwork.
  • Lack of preparation for remote work.
  • Poor interdepartmental communication.

BENEFITS

Remote work and AuraQuantic’s rapid adaptability to the new digital business model brought numerous benefits to SISA, its agents and customers:

Expedited policy
issuance

improved-user-experience

Improved user
experience

Immediate receipt of payments

Inclusion of health providers within the processes

Control
of document
life cycles

We are fulfilling our commitment to deliver value to our customers. AuraQuantic has been key to keeping that promise and to continue expanding our digital services.

Hazel Dowe | Digital Transformation and Technology Manager

With the use of the External Portal (EVA), insurance intermediaries have been able to make the largest number of transactions via self-management.

Juan Miguel Garay Custodio | Deputy Process Manager

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