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“We have evolved from calls, paper and emails, to a complete digital business platform.”
Company: EPM Group | Public services industry | 8,000 employees
Results
80%
Time reduction
for travel management
84%
Improvement in
SLA compliance
50%
Service cost
reduction
Challenges
EPM Group Shared Services Center had to design the service integration plan to achieve synergies, economies of scale, savings, and standardization.
Their main goals were: self-management, SLA (Service Level Agreements) compliance, case management, resource optimization, time reduction and improvement in supplier management.
BENEFITS
EPM Group’s digital transformation has created a culture of continuous improvement for their services and allows for an accurate measurement of employee performance.
Standardization and centralization of all activities
Economic savings thanks to customized supplier portals
Automatic creation and delivery of digital documentation
The unification of technological tools, new support channels and process simplification have led to a more productive and pleasant work environment.
Currently at EPM we are working on structuring a BPM center of excellence, to drive continuous improvement of business processes.
